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Ashana. B currently delivers to European and international customers. We do not deliver to P.O. boxes.
Ashana. B offers the following delivery options:
France:
- Standard: Usually 2 -5 working days to any French address including Corsica. Allow up to 14 working days for delivery.
- Chronopost express: Delivery the following working day for orders placed before 1pm (France only).
Europe: Standard. Delivery Only Usually 4-9 working days. Allow up to 21 working days for delivery.
International: Standard Delivery Only approximately 7-14 working days. Allow up to 21 working days for delivery. Any fees charged by customs are the sole responsibility of the customer.
DELAYED / LOST ORDERS:
Our delivery service considers a parcel lost after it has been in the postal system for a period of 14 working days for France orders and 21 days for International orders. Though it is highly unlikely deliveries to take this amount of time, we are unable to despatch a replacement until this period of time has elapsed. Ashana.B is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
RECIPIENT'S SIGNATURE:
For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.
WRONG ADDDRESS / CORRECTIONS:
We are not responsible for the lost of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. Note that we will do this independently of our free delivery offer. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to redeliver your order to a corrected address.
If you would like any additional information about deliveries to France or internationally, please, contact our customer service team using the 'Contact' button on the Help section at the top of the page.