Exchange- Refund

 

What if I want to cancel my order?

Under the distance selling regulations you have the right to cancel your order within 7 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to cancel your order or return merchandise please see our Returns section.

 

Can I return the goods I have received?

Ashana.B will your offer a refund on unopened items returned to us within 10 days of receipt provided they are in their original resalable condition. Simply return the item/s to Ashana.B in their original condition within 10 days of receipt following our Returns procedure.

There is a damaged/wrong/missing item in my order.

If an item you ordered is damaged, incorrect or missing, please contact customer service team immediately. Quote your order number, your name and order number, details of the problem and whether you require a refund or a replacement. We will then advise on how to proceed. Damages,defects, missing items or any errors not reported within 7 days of receipt will not be accepted for return.

We will make arrangements for a replacement to be delivered free of charge. You will be asked to send back the damaged or wrong item in its original packaging, so please retain the goods.

 

Can I exchange an item?

Currently we do not offer product exchanges for security reasons.